Refund & Return Policy
Need return help?
+918847849963
support@myaquariumfish.comEffective Date: 10 September 2026
At My Aquarium Fish, we want you to shop aquarium fish and supplies with confidence. This policy covers refunds and returns for live livestock and dry goods.
1. Overview
Because we sell live aquarium fish, aquatic plants, and care products, return rules differ by product type. Please review the sections below before requesting a return.
2. Live Fish Policy (DOA)
Live fish are generally non-returnable once accepted, except for verified Dead-on-Arrival (DOA) cases:
- Report DOA within 24 hours of delivery with unboxing video/photos and order details.
- Fish must be shown in the original sealed packing when possible.
- Approved DOA claims may receive replacement fish (subject to stock), store credit, or refund.
- Losses after successful acclimation due to water quality, aggression, disease from existing stock, or incorrect tank conditions are not covered.
3. Dry Goods Return Eligibility
Unused dry products (food, medicine, décor, equipment, soil bags unopened, etc.) may be returned if:
- Request is made within 7 days of delivery
- Item is unused, unopened (where sealed), and in original packaging with invoice
- Product is not listed as final sale
4. Non-Returnable Items
- Live fish after acceptance (except valid DOA)
- Live plants once planted or damaged after delivery
- Opened fish food, medicines, and water treatments
- Used filters, heaters, lights, or installed equipment
- Clearance / final-sale items marked non-returnable
5. Damaged or Wrong Items
If you receive a damaged or incorrect dry-goods item:
- Contact us within 48 hours with photos and order ID
- We will arrange replacement, correction, or refund after verification
6. How to Request a Return
- Email support@myaquariumfish.com or call +918847849963 with your order number and reason
- Our team reviews eligibility and shares return or claim instructions
- Do not ship items back until you receive approval and the return address
7. Refund Timeline
- Approved refunds are issued to the original payment method after inspection (for returned goods)
- Typical processing time is 5–10 business days after approval (bank timelines may add extra days)
- Membership fees are generally non-refundable once activated, unless required by law or a billing error
8. Exchanges
- Exchanges for eligible dry goods depend on stock availability
- Live fish exchanges are only considered for approved DOA or wrong-item cases
Questions? Write to support@myaquariumfish.com.
