Delivery Policy

• Serviceable pin codes and methods may vary by product type (especially live fish).
• Remote or restricted locations may have limited options or longer transit times.

• Most orders are packed within 1–3 business days after payment confirmation.
• Live fish orders may need extra preparation time for safe packing and weather checks.
• Orders are generally not dispatched on Sundays or public holidays unless confirmed by our team.

• Local Home Delivery: usually same day or next business day in supported areas.
• Bus / Courier Delivery: typically 2–7 business days based on distance and carrier schedules.
• Store Pickup / Pickup Point: ready as soon as packing is complete; we notify you when available.

• Fish are packed with oxygen and transit-ready bags or boxes suited to journey length.
• Someone should be available to receive the package promptly on arrival.
• Acclimate fish slowly to your tank temperature and water before release.
• Extreme weather (heat waves, cold snaps, heavy rain) may delay dispatch for livestock safety.

• Delivery charges (if any) are shown clearly at checkout based on method and destination.
• Live fish or oversized aquarium items may have special packing or freight fees.
• Promotional free-delivery offers apply only when stated on the product or checkout page.

• After dispatch, tracking or pickup details are shared by SMS, WhatsApp, email, or your account order page when available.
• For bus delivery, we share bus details, parcel number, and expected arrival guidance.

• Courier, bus, or logistics partner disruptions
• Weather, roadblocks, strikes, or natural events
• Incomplete, incorrect, or unreachable delivery addresses or phone numbers

Please double-check your address and phone before placing the order. Failed delivery due to wrong details may require re-shipping at customer cost.

• Contact us within 24 hours of delivery for live fish DOA claims, and within 48 hours for damaged dry goods.
• Share clear photos/videos of the unopened pack, fish condition, and order ID.
• Valid claims may be resolved by replacement, store credit, or refund as per our Refund & Return Policy.

• Delivery support:
• Email: support@myaquariumfish.com
• Phone: +918847849963